Payment and fintech case study

Optimising Monthly Payments with Direct Debit via GoCardless

Home Case studies Optimising Monthly Payments with Direct Debit via GoCardless

Project Overview

Duration

1 Month

Technologies

  • Java
  • AWS
  • Spring
  • Dynamo DB
  • CloudWatch
  • Serverless
  • SNS/SQS
  • Node.js
  • TypeScript
  • React.js

Our partner’s mission was to enable an alternative hassle-free payment system for their offerings. The project revolved around integrating our client’s platform with Direct Debit—a traditional yet reliable system—and leveraging GoCardless API. The initiative was to streamline payment processes while ensuring compliance, making a significant leap forward in operational efficiency.

Client

Policy Expert

An esteemed InsurTech player holding a position at the forefront of the UK insurance market. They successfully leverage proprietary technology and data analytics to revolutionise the home and car insurance industry. 

Policy Expert logo

Headquarters

London, United Kingdom

Industry

Insurance

Monthly payments and Direct Debit integration challenge

Challenge

Our client aimed to support direct withdrawals for their services. While they had a similar capability, business constraints severely limited its use for both our client and their customers.

This project’s goal was to enable a way of utilising standing payments for purchased items in the client’s system without any fine print. To achieve this, our client sought a solution ensuring seamless integration with the Direct Debit protocol to facilitate payments.

Solution for monthly payments and Direct Debit integration

Our Approach

In order to best address the challenge this project presented, we thoroughly analysed available options to access the Direct Debit protocol and the estimated complexity of each:

  • Direct access via a bank,
  • Direct Debit bureau,
  • Modern Direct Debit providers.

Here, you’ll find details on each of these options. After carefully weighing the choices, we singled out the most suitable approach—leveraging a modern Direct Debit provider. Specifically, we opted for GoCardless, recognising its advantages in terms of operational excellence, great documentation and ease of integration.

Then, it was time to roll up our sleeves and get to work. We dove into the details of integrating GoCardless. We put a high priority on covering all the technical aspects and compliance requirements so that all procedures were aligned with regulatory standards. It was imperative for us to ensure everything ran smoothly before going live.

Effects of monthly payments and Direct Debit integration

Effects

The integration with GoCardless for Direct Debit payments proved to be a good call for our client. We got the system up and running in no time—within just a month, everything was fully tested and operational.

The implemented solution provided enhanced visibility into payment transactions, which made it easy to handle any payment hiccups that could pop up. 

Additionally, a crucial aspect guaranteeing the success of the project lay in proper planning and preparation to address potential challenges. By outlining all support procedures for various scenarios, such as payment failures or closed accounts, we ensured that our client’s team was equipped to effortlessly manage those issues.

Business' impact of Direct Debit integration

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