InsuranceChat is an AI-powered assistant platform to help Polish agents, brokers, and customer service representatives find information faster and handle complex tasks more efficiently, eventually delivering higher-quality customer service. Developed by Shaped Thoughts, InsuranceChat applies artificial intelligence to daily insurance work without disrupting existing workflows.
Core Platform to Help Insurance Industry
For Insurance Industry Professionals
InsuranceChat is an intelligent assistant for agents, brokers, and customer service representatives who need quick access to policy information and product details.
Instant Information Search
Find specific policy terms, coverage details, and exclusions from insurance documents in seconds. The AI understands Polish insurance terminology and can quickly locate exact information needed during customer conversations, eliminating manual document searches.
Product Comparison
Compare coverage limits, deductibles, and exclusions across multiple insurance products simultaneously. Instead of opening several documents and manually checking differences, get a clear overview of how products stack up against each other for specific customer needs.
Document Verification
Verify customer coverage requirements against available products efficiently. The AI reviews policy documents to identify gaps or confirm that proposed coverage meets client requirements, streamlining the recommendation process.
Customer Support Assistance
Get immediate answers about policy details, renewals, claims procedures, and coverage explanations. This helps provide instant responses to customers rather than putting them on hold while searching for information.
Built on Real Insurance Experience
Shaped Thoughts has delivered working insurance systems across Europe, including claims processing systems, platform integrations between providers and distribution partners, and complete insurance product launches. This practical experience means InsuranceChat addresses real problems insurance sector and professionals face daily.
Benefits for Insurance Organisations
Save Time and Improve Accuracy
Reduce information search time from minutes to seconds while minimising errors in product recommendations and policy explanations.
Better Customer Experience
Respond to clients in real time instead of promising to call back after checking documents. Faster, more accurate responses directly improve customer satisfaction.
Enhanced Productivity
Handle more client inquiries without additional staff. More time is available for building relationships and strategic activities rather than routine information searches.
Artificial Intelligence = Extended Capabilities
API Integration for Comprehensive Solutions
For organisations seeking to enhance customer support operations, InsuranceChat’s core engine can integrate with existing insurance systems to power intelligent customer service experiences.
System Integration Possibilities
- Policy Administration Systems: Connect with core insurance platforms for real-time policy data access
- Claims Management Platforms: Integrate with existing claims systems for status updates and processing information
- Customer Relationship Management: Link with CRM systems for personalised customer interactions
Enhanced Customer Support Use Cases Self-Service Portals
Enable customers to get instant, accurate answers about their specific policies, coverage details, and claims status without waiting for agent assistance.
Intelligent Customer Support
Deploy AI-powered chatbots that understand individual customer needs and can provide personalised responses based on policy history and coverage details.
Agent Empowerment
Give customer service representatives instant access to comprehensive customer information and policy details during live interactions.
Generative AI Advantage
The platform uses generative AI technology to understand complex customer questions and provide personalised responses. This enables an outstanding customer experience by delivering relevant, contextual answers that consider individual policy details and customer history.
Designed for the Polish Insurance Market
Local Market Knowledge
InsuranceChat is designed explicitly for Polish insurance professionals, with a deep understanding of local regulations, terminology, and market practices. The AI processes Polish insurance language and compliance requirements accurately.
Seamless Integration with Current Work
No need to change existing processes—InsuranceChat works alongside current customer handling and policy platforms. The AI provides information when needed without requiring new procedures or system overhauls.
Target Users
- Insurance Agents: Quick access to product information and competitive analysis during customer meetings
- Brokers: Efficient comparison of offerings across multiple insurance providers
- Customer Service Teams: Immediate, consistent responses to client questions and policy inquiries
- Insurance Companies: Improved customer self-service capabilities and reduced support workload
AI in Insurance. Why This Approach Works
InsuranceChat applies proven AI technology to help solve the information challenges you face daily. We don’t claim to have all the answers—Instead of assuming we know your business better than you do, we collaborate to understand where time is lost in information search and how AI can best support your specific processes.
Our team’s experience building insurance software for real-world operations means we understand the complexity of your work, and we’re here to explore together how technology can genuinely help.
Implementation Options
InsuranceChat can be deployed as a standalone tool for professional use or integrated into existing systems for comprehensive customer support enhancement. The platform’s flexible architecture supports both approaches based on organisational needs and technical requirements.
Ready to see how InsuranceChat can improve your organisation’s efficiency and customer service capabilities? Contact our team to explore implementation options and discuss your specific requirements.
Ready to see AI for insurance industry in action?
Want to see a demo and learn how AI can streamline your insurance work and boost customer outcomes?
Let’s explore how AI can support your team and transform your workflow.